“We Have Drifted From Our Core”

https://www.inc.com/jason-aten/starbucks-new-ceo-only-needed-6-words-to-explain-the-biggest-problem-facing-the-company/90991819

I thought this article was insightful not only from a corporate perspective but also from a personal one.

BTW, I was in a Starbucks yesterday. Hot chocolate not coffee. The staff was friendly and outgoing. Orders were completed quickly. The employees gave the whole place a relaxing and upbeat vibe.